‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.
Originally found more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline may not seem like an clear candidate for digital platform algorithms.
However, its rise as a TikTok talking point has positioned it at the vanguard of an promotional upheaval, in which large companies are investing heavily in content creators and reducing expenditure on advertising goods in legacy broadcasters.
A Journey from Drilling to Digital
Originally produced in the 1870s by chemist Robert Cheeseborough, who saw laborers using on their skin with a derivative of drilling. Now, a flood of content from users have documented the product’s widespread use in “everyday tips”.
Promoted as a fix for dirty sneakers or extending perfume longevity, along with a cure for noisy doorways. It has even been deployed to prevent the annoyance of snack dust adhering to hands.
Capitalising on the Conversation
Noticing its viral resurgence, executives at the multinational amplified the hacks by having their research teams evaluate the claims and providing creators with the outcome data.
Assertions that it diminished the sting of chili on the mouth were validated. This was also the case for ideas it could extend fragrance and rejuvenate purses. Claims that it would brighten smiles or lengthen eyelashes were disproven.
The ‘Social Listening’ Strategy
Outdoor advertising and television commercials would once have formed the bulk of its promotional efforts. Yet this viral episode has persuaded leaders to ramp up funding for content creators.
This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. Unilever's CEO, recently appointed, has indicated the goal is to spend half of its colossal advertising budget on social media content.
Adapting to New Consumer Habits
The company's social media lead, who is spearheading the social media effort, said the company was merely adjusting to novel methods of connecting with customers. She said engaging on social media “without dampening the fun” was crucial.
“What is the key to genuine brand integration? This remains our core objective as brands, dating to when neighbors chatted over fences and talking about what they used.
“There’s this moving away from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, many communities. The shift of the algorithms means that these groups seem specialized, yet they are vast.
“If you can make sure your brand is shared by users, mentioned by individuals, this builds credibility and connection. Influencers are vital for this. We are expanding this endorsement system.”
A Seismic Media Shift
The strategy reflects seismic changes taking place in media consumption, with the youth demographic devoting greater hours to digital networks than traditional TV, print, or radio.
The shift is reflected in falling revenues for broadcast and newspaper ads. Within the United Kingdom, commercial funding for primary networks have fallen by more than £600m in inflation-adjusted terms since 2019.
The Creator Economy Boom
This further signifies a blurring of media roles as brands effectively act as media producers, partnering with hundreds of content creators to promote their goods.
A commercial director at a major talent agency said: “Clearly, there is a migration of viewers out of certain traditional media outlets and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.
“A lot of brands are telling us people trust recommendations from the individuals they follow more than they trust ads. This is a persistent pattern.”
He said brands could also save money by investing in creators over large-scale legacy ad buys, which also permits simpler message refinement to see what works.
This strategy is expanding. Advertising spending on digital creator partnerships is increasing four times faster than total media spending. In the US, it has more than doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
Traditional Media's Continued Place
Even with this transformation, experts said they believed television commercials still played a key part to play, as networks still held the capability to shape the national conversation.
She added: “A top-tier ROI marketing event is still major broadcast spectacles. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I think there’s 100% a place for them.”